The Customer Experience
Customer expectations are changing rapidly – with familiarity with more sophisticated technology, social networking, and high expectations, the “new bank” customer can be fickle, difficult to please and if managed properly, very profitable. We know branch, teller, online banking and emerging technologies.
Regulatory & Risk
While engaged in business planning, you can’t escape the seemingly endless flow of regulatory requirements; how can you best manage these edits while appropriately controlling and monitoring your risk profile – talk to us about BASEL, AML, KYC, regulatory reporting for banking and HIPAA Meaningful Use, ICD-10, and IHE standardization for healthcare.
The healthcare industry is changing on what seems to be a weekly basis – in order to maximize new EMR and ancillary systems capabilities, providers must first have their fundamentals in order – system interoperability, data integrity, data flows, process flows, documentation, training etc. We do the “dirty work” that allows the EMR to operate at maximum efficiency and deliver clean, useful data.
This is the piece of the puzzle that helps you tie the business strategy together with the execution of the transformation projects. See how we integrate this key aspect of any major effort into our three service offerings.
To leverage our core competencies – consulting, project management and technology expertise – to help our customers leverage traditional and emerging technologies.
To provide seasoned personnel in partnership with our customer’s associates to work on complex business issues and ultimately assist our partners in meeting their business objectives.
To maintain a culture that allows us to attract, develop and retain the most highly qualified Associates; providing quality results with integrity and a sense of purpose, resulting in a value-added experience for our clients that exceed expectations.